Commerce Disclosure

This Commerce Disclosure provides clear and transparent information about Sonduru’s business operations, services, pricing, billing, and customer support, in accordance with Stripe’s verification requirements.

1. Business Information

Sonduru operates as a digital platform offering online social and dating services to users located primarily in Sri Lanka.

2. Products & Services

Sonduru provides digital services only. No physical goods, tangible products, or offline services are sold or delivered.

The platform offers:

• A free membership plan with limited interaction features
• Multiple paid subscription plans that unlock additional digital features
• In-app messaging and social interaction tools
• Optional paid upgrades that provide enhanced communication privileges, subject to platform rules

Sonduru does not guarantee matches, relationships, or specific outcomes. The service functions solely as a communication and social networking platform.

3. Pricing & Currency

• All subscription prices, features, and limitations are clearly displayed within the application before purchase
• Currency used: Sri Lankan Rupees (LKR)
• Pricing varies depending on the selected membership plan
• Users must review and confirm pricing details before completing payment

Sonduru reserves the right to update pricing or subscription offerings from time to time. Any changes will not affect active subscriptions and will apply only from the next billing or renewal period.

4. Payment & Billing

• Payments are processed securely through Stripe, a third-party payment service provider
• Charges are applied immediately upon purchase confirmation
• Subscription plans may be one-time payments, or automatically recurring, depending on the selected plan

For recurring subscriptions:

• Billing occurs at the start of each billing cycle
• Renewal charges use the same payment method unless updated by the user
• Users are responsible for ensuring their payment information is accurate and up to date
• Failure to complete a payment may result in temporary restriction, downgrade, or suspension of paid features until payment is successfully processed

5. Refund & Cancellation Policy

All payments made on Sonduru are final. No refunds are issued after billing.

This includes, but is not limited to:

• Unused or partially used subscription time
• Accidental or mistaken purchases
• Change of mind after purchase
• Partial use of subscription benefits
• Account suspension or termination due to violations of platform policies

No refunds, credits, or partial refunds will be provided once payment has been successfully processed.

Users may cancel future subscription renewals at any time through their account settings or the relevant app store or payment platform. Cancellation will take effect at the end of the current billing cycle, and access to paid features will continue until that time.

6. Service Delivery

• All services provided by Sonduru are digital
• Paid features and subscription benefits are activated immediately after successful payment
• Access to services depends on the active subscription plan and compliance with Sonduru’s Terms of Service and Community Guidelines
• Temporary service interruptions may occur due to maintenance, updates, or technical issues. Such interruptions do not qualify for refunds, compensation, or service credits

7. Customer Support

Sonduru provides customer support for inquiries related to:

• Payments and billing
• Subscriptions and cancellations
• Account access
• Policy or service-related questions

Support Hours:
Monday – Friday
8:00 AM – 5:00 PM (GMT +5:30)

Support requests are reviewed and addressed within a reasonable timeframe.