Sonduru is committed to providing efficient, reliable, and accessible customer support to all users of its platform. Our goal is to ensure that every user receives prompt assistance for inquiries, issues, or concerns related to the Sonduru application and services.
Support Channels
Email: sonduru.info@gmail.com
(For general inquiries, technical issues, privacy requests, and billing questions.)
Phone: +94 XX XXX XXXX
(For urgent assistance related to account access, payment issues, or subscription problems.)
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT +5:30)
Requests submitted outside of these hours will be addressed on the next business day.
Types of Assistance
Sonduru customer support can assist with a wide range of topics, including but not limited to:
- Account Access: Help with login issues, password recovery, account verification, or profile updates.
- Subscription and Billing Issues: Guidance on subscription activation, plan upgrades or downgrades, billing errors, and payment confirmations.
- Refund and Cancellation Requests: Explanation of refund policies, cancellation procedures, and subscription renewal management.
(Please note: All payments are final after billing, except where legally required.) - Privacy and Data Requests: Assistance with requests for account deletion, personal data export, or questions related to Sonduru’s Privacy Policy.
- Reporting Policy Violations or Abuse: Support for reporting harassment, scams, inappropriate content, or other user behavior that violates Sonduru’s Terms of Service or Community Guidelines.
Response Time and Service Commitment
- All inquiries are reviewed promptly and handled within a reasonable timeframe based on the complexity of the issue.
- Users are encouraged to provide as much detail as possible when submitting requests to facilitate faster resolution.
- While Sonduru strives to respond to all inquiries efficiently, response times may vary during periods of high volume or technical difficulties.
User Responsibilities When Contacting Support
- Users must provide accurate information regarding their account and issue.
- Users must use support channels respectfully and avoid abusive or threatening language.
- Users are responsible for securing their account credentials; support staff will never ask for passwords.
Additional Notes
- Sonduru customer support may request verification of account ownership before addressing sensitive issues.
- Support staff will act in accordance with Sonduru’s Privacy Policy and will not disclose personal data to unauthorized parties.
- Users are encouraged to regularly review Sonduru’s Help Center and policy documents for guidance and self-service options.