Privacy Policy

Sonduru respects and values the privacy of its users and is committed to protecting personal data in a responsible, lawful, and transparent manner. This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use the Sonduru application and related services.

By using Sonduru, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Sonduru collects only the information that is reasonably necessary to operate, maintain, and improve the platform. This may include:

Profile Information:
Information provided during registration or profile setup, such as name, age, gender, preferences, and profile descriptions.

Photos and Media:
Profile photos or images uploaded voluntarily by users.

In-App Messages and Interactions:
Messages, reactions, and interaction data exchanged within the platform, which may be processed to enable communication features, moderation, and safety enforcement.

Subscription and Payment Information:
Subscription status, plan type, billing history, and transaction identifiers.
(Note: Sonduru does not store full payment card details. Payments are processed securely through third-party payment providers such as Stripe.)

Usage and Device Information:
Technical data such as device type, operating system, app usage patterns, IP address, and logs used for security, fraud prevention, and performance optimization.

2. Use of Information

The information collected by Sonduru is used for legitimate business and service-related purposes, including:

  • Providing, operating, and maintaining the platform
  • Enabling user communication and matchmaking features
  • Processing subscriptions, payments, and upgrades
  • Personalizing user experience and feature availability
  • Monitoring activity to prevent fraud, abuse, scams, and policy violations
  • Enforcing Terms of Service and Community Guidelines
  • Improving platform performance, reliability, and security
  • Complying with legal and regulatory obligations

Sonduru does not use personal data for unlawful, deceptive, or unauthorized purposes.

3. Data Sharing & Disclosure

Sonduru does not sell, rent, or trade personal data to third parties for advertising or marketing purposes.

Personal information may be disclosed only in limited circumstances, including:

  • When required by applicable laws, regulations, or legal processes
  • To comply with lawful requests from courts, regulators, or law enforcement authorities
  • To trusted third-party service providers strictly necessary for platform operations (such as payment processors, hosting providers, or security services), under confidentiality and data-protection obligations
  • To protect the rights, safety, and integrity of Sonduru, its users, or the public
  • To prevent fraud, illegal activity, or serious policy violations

4. Data Security

Sonduru applies reasonable administrative, technical, and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure servers, access controls, encryption where appropriate, and internal data-handling policies. However, users acknowledge that no digital system or method of transmission over the internet can be guaranteed to be completely secure.

5. Data Retention

Personal data is retained only for as long as necessary to provide and maintain services, fulfill contractual and legal obligations, resolve disputes, enforce platform policies and agreements, and maintain platform security and integrity. When data is no longer required for these purposes, it is securely deleted or anonymized in accordance with applicable laws and internal policies.

6. Data Deletion

Users may request deletion of their account and associated personal data at any time through the application or by contacting customer support.

  • Account data will be permanently deleted within a reasonable timeframe
  • Certain information may be retained only if legally required or necessary for compliance, dispute resolution, or fraud prevention

7. User Responsibility

  • Providing accurate and lawful information
  • Keeping account credentials secure
  • Carefully choosing what personal information they share with other users

Sonduru is not responsible for personal data voluntarily disclosed by users during interactions with others.

8. Policy Updates

Sonduru reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technology, or platform operations. When material changes are made, users will be notified through the application or website where required. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.